House Sitter in Toronto, Ontario

I am a respectable, honest person that is easy to get along with. I have been in the service industry for years and that means I know how to treat people right and know how to clean up really well. I have also been a leader in most of my jobs and that means I am a capable person. If there are any questions, please feel free to ask! My Resume: Summary of Qualifications ● 5 years of Customer Service experience in Business to Business and Food Service industries, developing strong customer rapport through a positive attitude and effective active listening ● 4 years of Administration and Marketing skills developed through successful completion of Advanced Diploma specializing in Business Administration Marketing, with complimentary work experience in a small startup company ● Editing and Word Processing software knowledge in programs such as MS Office Suite, Google Suite, Adobe Premiere pro, and Audacity, as well as expertise in social media platforms ● Excellent communication and interpersonal skills, fluent in English and spoken Cantonese ● Effective problem solver, who continues to turn negative situations into a positive result by motivating and creating morale within the workplace Education & Training Digital Customer Care Professional Training Program │ NPower Canada │ Toronto July 2018 – Sept 2018 10-week hands-on training focused on building the transferable and technical skills needed in a high-volume contact centre environment. ● Practice positive customer service through empathy, active listening, effective questioning, problem solving and introductory sales techniques ● Develop work/life skills through collaboration, conflict resolution, teamwork, and relationship building ● Use technology effectively to type quickly and accurately, manage data using Excel 2016 and Google Drive, and develop a working knowledge of contact centre support systems with a focus on ticketing, data entry and knowledge management Advanced Diploma – Business Administration Marketing │ George Brown College │ Toronto Sept 2012 – April 2015 Experience Line Prep │ Thai Express │ Toronto (P/T) March 2018 -July 2018 ● Served and prepared over 110 meals a day during lunch rush ● Communicated with production line to ensure smooth operation and accurate orders for lunch rush ● Engaged in friendly conversation with the customers and made recommendations from the menu based on customers’ tastes, specific food requests, or dietary restrictions ● Lifted heavy stock up to 100lbs to restock fridge and freezer Dishwasher │ Estia │ Toronto (P/T) June 2017 - Dec 2017 ● Washed over an accumulative of 500 of dishes, pots, pans and kitchen tools on a daily basis ● Kept station very clean and organized for faster and easier dishwashing ● Helped kitchen staff by constantly stocking their station with clean pots, pans and dishes while taking away the used ones to avoid kitchen clutter and provide space for the cooks and chefs ● Helped kitchen staff prep small garnishes to save time on meal preparations for service Marketing/Sales │ TakeOutContainer..... │ Toronto Feb 2017 – March 2017 ● Analyzed competitor strategies to evaluate the effectiveness of marketing by initiating meetings and conversations to collect information/data and build rapport with prospective clients to gauge current and future product interest ● Implemented and evolved high-impact strategies to target new business opportunities and markets which resulted a more targeted appeal to startup sushi restaurants and homemade sushi enthusiasts ● Met and negotiated with prospective new clients on a daily basis, providing exceptional client-focused customer service, resulting in up to 3 new clients on a bi-weekly basis ● Held weekly business meetings to discuss company improvements and future product possibilities, which expanded product designs and availability for sale ● Designed company logo, business cards, and brochures, while creating spreadsheets for data maintenance and analysis using Microsoft Excel ● Handled and resolved customer inquiries, complaints and billing questions through email, telephone and in person Dessert kitchen prep/Cashier │ Sweet Jesus │ Toronto July 2016 – Oct 2016 ● Managed, organized, and ordered stock for seamless, daily operations ● Demonstrated effective communication and eye for detail when recording number of sales, suggestions for improvement, and additional daily occurrences in a daily report that was later shared with management ● Oversaw employees to ensure all operations were up to the company’s standard of fresh products and clean work stations; responsible for training 3 new employees in food preparation and effective customer service techniques ● Attended company meetings to discuss current operation status and concepts for future company improvements Market Research Surveyor │ Access Research │ Toronto May 2015 – July 2015 ● Worked as a survey representative for major clients such as Telus and George Brown College, collecting data for quality improvement of Telus phone plans and George Brown College program courses and services ● Identified several areas of improvement for survey application and processed formal suggestions that were taken into consideration by management ● Demonstrated exceptional time management and persuasion skills, having surveyed over 380 people on a daily basis, with an average of 70% voluntary surveys completed daily Server/Busboy │ Wah Sing Seafood Restaurant │ Toronto (PT/Cash Job) Feb 2012 – Mar 2015 ● Recorded over 200 customer orders and ensured customer satisfaction on a daily basis, with efficient and accurate service ● Engaged in friendly conversation with the customers and made recommendations from the menu based on customers’ tastes, specific food requests, or dietary restrictions ● Reassured waiting customers of accurate time expectations, successfully diffusing difficult situations with empathy and a positive attitude, resulting in a satisfaction rate of 90% Baker │ Tim Hortons │ Toronto Oct 2010 – Feb 2011 ● Planned and forecasted the quality of baked goods required for each shift to ensure product availability ● Prepared doughnuts and pastries with precise timing to have product quality that met precise standards ● Proven leadership and teamwork skills, as well as effective multitasking, having consistently assisted frontline workers when products were in the process of baking ● Demonstrated knowledge of Health and Safety regulations and proper Food Service procedures when completing daily tasks and ensuring a safe work space ● Regularly monitored product stock, expiry times, and amount of product waste in order to maximize profits and reduce waste Cast Member │ Scotiabank Theatre │ Toronto June 2008 – April 2009 ● Passionately delivered an exceptional entertainment experience and customer service to over 200 guests per shift to reflect the company’s mission statement ● Worked and trained in main concession, completing theatre cleaning, and customer service in 3 different franchised units including: Wetzels Pretzels, Surf City and Timothy’s Coffee ● Trained 6 new hires on the service procedures of the role and company policy as acting team lead Volunteer Opportunities: TCCSA (Toronto Chinese Community Services Association), Toronto (F/T) June 2004 - August 2005 Youth Ambassador Councilor ● Acted as Youth Ambassador program coordinator’s assistant through the Youth Ambassador Leadership program ● Team leader of a group of 5 youths aged 12-15 training, teaching and guiding through youth leadership program ● Lead the group of youths through various volunteer expeditions such as Chinatown festival booth set up, traffic safety, Dailybread Food bank, Meals on Wheels and weekend leadership training camp ● Organized Chinese immigrant data files in alphabetical order ● Aided in front desk office work directing new volunteers, immigrants and visitors through the TCCSA office Interests and Hobbies: ● Competitive fighting games (Entered various fighting game tournaments and made it to quarter finals) ● Writing (Story concepts, creating various story worlds, Children’s literature, song lyrics, product reviews) ● Voice acting (Still practicing various voices) ● Light video editing and directing (Making video cuts, compiling videos, creating storyboards) ● Light audio editing (Sound effects, background music addition, enhancing audio and taking away extra noise) ● Travel and exploring (Travelled to Québec, Montreal, Ottawa, New York City, Hong Kong) ● Learning various skills and abilities (Still remember all job training and procedures from previous jobs) Certifications & Awards Microsoft Office Specialist Excel 2016 │ Microsoft Office │ Toronto Sept – 2018 Radio Digital Journalism Training Course │ Fairchild Radio │ Toronto Sept – Oct 2015