House Sitter in T Or C, New Mexico

Steven A. Chavez 712 N. Cedar St. Truth or Consequences, NM 87901 6... [email protected] Objective To utilize my skills and to advance in this corporation and incorporate all new skills to reach full potential and meet all expectations. My main objective is to lead others with my skills and experience to ensure quality and performance in the workplace. Experience Goodwill Industries of central AZ-Prescott,AZ Donation Attendant/Cashier-May 2014 to Jun. 2015 -Spearheaded all warehouse operations including loading, and unloading of inventory from truck. -Seperating ,categorizing, and placing cargo into crates, stacking and transporting via forklift. -Cashiering in store when needed. -Pricing merchandise prior to entering sales floor. Millers Tree Service- Albuquerque, NM General Laborer-Jun. 2013 to Mar. 2014 -Manual labor duties pertaining to all aspects of landscaping, tree trimming, and lawn maintenance. The Vanguard Group (Via Randstad Staffing) - Phoenix, AZ Client Relations Representative- Dec. 2004 (Temp.) to Jan. 2006 (Temp.) - Handled all aspects of inbound customer service inquiries pertaining to investment finance. - Handled mutual fund transactions (investment & redemptions) to and from mutual fund, money market, IRA, 401K, 529, and ESA accounts. - Informed customers of opening and closing balances on their personal accounts over any time specified by customer as well as opening and closing price on stocks, mutual funds, and money market accounts. - Answered all tax questions pertaining to early withdrawal on IRA, ESA, 529, and 401k accounts. - I am fully trained in answering all inquiries pertaining to the investment of, the redemption of and all tax questions regarding investment accounts, taxable and non taxable. Discover Card Financial- Phoenix , AZ Senior Customer Service And Collection Specialist- Sept. 1998 to Oct. 2004 - Executed daily operations of answering customer service calls and handling them to the best of my ability or transferring to correct department . - Assigned responsibility for investigating and verifying financial status and job verification on delinquent card members. - Typed, designed, and mailed legal letters to attorneys, consolidation companies, or card members. - Prepared documents to substantiate findings and recommended rejection or approval of legal status on uncollectable accounts. - Was instrumental in collecting my quo of accounts which ranged from 180 -210 days delinquent. - Established credit limitations on customer accounts. - Trained and coached associates who were not achieving assigned goals and achieved significant improvements in their productivity. - Assigned responsibility for investigation of fraud cases and possible legal action. - Trained new hires in getting acclimated to new process on the collection floor. - Responsible for calling back accounts that paid with worthless checks and verifying funds in checking or savings account before re-submitting. - Reviewed collection reports to ascertain status of collections-and-balances outstanding and to evaluate the effectiveness of current collection policies. - Audited delinquent accounts considered to be uncollectable. - Ensured maximum efforts had been taken before assigning bad-debt status to account. - Successfully handled skip tracing of all accounts with bad debt status.Coordinated with others, including personnel in company departments to exchange information and update controls. - Structured and maintained a quo of up to 700 delinquent accounts per month. - Submitted delinquent accounts to attorney or outside agency for collection. - Spearheaded wage, bank garnishment, and lien efforts. - Compiled and analyzed statistical data on fraudulent use of credit cards to develop procedures designed to deter and prevent use of cards. - Sold credit card protection to card members. Education Roswell High School- Roswell, NM Diploma 1996 References available upon request.