House Sitter in Atlanta, Georgia

Maggie May Shapiro (404) 61... / [email protected] PROFESSIONAL EXPERIENCE • 10 years hotel management: superb customer service with Hilton Corporation. • 13 years in special events, business development, marketing and public relations as small business owner. Budget implementation, & ability to multi-task. • Creative involvement: video, print, organizing special events & exhibitions. • Professional writer: blogs, screenplays, web articles, & Public Speaker. • Trusted assistant for in-home work including pets, children, and infirm/elderly. SUMMARY OF QUALIFICATIONS Excellent verbal, written, & organizational skills / Resourceful budget & event planner / Enthusiastic client relations & problem resolution / Strong computer skills: Microsoft Office / Able to work with a team, as leader or independently / Dependable & energetic. EMPLOYMENT HISTORY Personal Assistant: Jan. 2014 - Present Administrative tasks, special event & travel planning, pet / estate care, organization and tidying of files & personal spaces, family care, and teaching art classes for children. Embassy Suites / Buckhead July 2014-Nov.2017 Front Office Supervisor / Trainer / Problem Resolution Specialist • Implemented program to raise customer service scores, with a 32% improvement. • VIP and social media handling. In depth problem resolution in client satisfaction. • Management of a team including hiring, training, task delegation, and reviews. • Supervise contracts for group bookings and special events. • Maximize sales through data analysis, revenue management and strategy. • Cost controls in payroll and ordering. Budget creation and implementation.